Terms & Conditions
GENERAL
SunGreen Solaris is a provider of renewable energy solutions including solar panel systems, heat pumps, and associated services. All products and services are offered subject to availability and client eligibility.
PRODUCTS & SERVICES
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Product specifications, warranties, and service details are subject to change without prior notice.
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Actual performance and savings may vary based on location, maintenance, energy usage, and environmental conditions.
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Installation timelines are estimates and may be affected by third-party approvals, weather, or site conditions.
PRICING & PAYMENTS
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All prices are quoted in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
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A signed quotation or agreement is required to initiate any installation or project.
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Payment terms (advance, milestone payments, final dues) must be followed as per the agreed contract.
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Delays in payments may lead to suspension of services or legal action.
WARRENTY & MAINTENANCE
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Our solar systems are covered under manufacturer warranties (typically 10–25 years for panels and 5–10 years for inverters, subject to product type).
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SunGreen Solaris provides optional Annual Maintenance Contracts (AMC) for regular inspection and cleaning.
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Warranty claims are subject to inspection and valid proof of purchase/installation.
GOVERNMENT SUBSIDIES
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Clients are responsible for submitting accurate information for subsidy applications.
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SunGreen Solaris assists with subsidy processes but does not guarantee approval or timeline, as it is governed by the respective government authority.
INTELLECTUAL PROPERTY
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All content on our website—including logos, designs, texts, and graphics—is the intellectual property of SunGreen Solaris and may not be reproduced without permission.
LIMITATION OF LIABILITY
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SunGreen Solaris shall not be liable for damages arising from misuse, lack of maintenance, force majeure events, or unauthorized modifications of the system.
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We are not responsible for power outages, grid failures, or fluctuations from the local utility provider.
CANCELLATION & REFUND POLICY
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Orders once confirmed cannot be canceled without approval and may be subject to cancellation fees.
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Refunds (if applicable) will be processed based on the status of the work, materials ordered, and payment stage.
USER RESPONSIBILITY
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Users must ensure safe access to the installation site.
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It is the client’s responsibility to obtain necessary local permissions or approvals for rooftop or land-based solar installations, unless stated otherwise in the agreement.